Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Glimmerdusk Portal ("Company," "we," "us," or "our") regarding your use of our website and immigration consulting services. By accessing our website or using our services, you agree to be bound by these Terms.

2. Description of Services

Glimmerdusk Portal provides Canadian immigration consulting services, including but not limited to:

• Immigration eligibility assessments and consultations
• Preparation and submission of immigration applications
• Visa application assistance and document preparation
• Work permit and study permit applications
• Family sponsorship applications
• Express Entry and Provincial Nominee Program applications
• Immigration appeals and reconsiderations
• Post-landing settlement services

3. Professional Qualifications

Our immigration consultants are registered with the Immigration Consultants of Canada Regulatory Council (ICCRC) and are authorized to provide immigration services in Canada. We maintain all necessary licenses and professional memberships required by law.

4. Client Responsibilities

As our client, you agree to:

• Provide complete, accurate, and truthful information
• Promptly respond to our requests for information or documentation
• Pay all fees and charges as agreed upon
• Inform us immediately of any changes to your circumstances
• Follow our advice and recommendations regarding your case
• Maintain confidentiality of sensitive case information
• Comply with all applicable immigration laws and regulations

5. Fees and Payment

5.1 Service Fees

Our fees are clearly outlined in our service agreements and quotations. All fees are subject to applicable taxes and must be paid according to the agreed payment schedule.

5.2 Government Fees

Government processing fees are separate from our service fees and are subject to change without notice. You are responsible for all government fees associated with your application.

5.3 Refund Policy

Refunds are provided according to our refund policy as outlined in individual service agreements. Generally, fees paid for work already completed are non-refundable.

6. No Guarantee of Results

While we strive for the best possible outcomes, we cannot guarantee the approval of any immigration application. The final decision rests with the relevant government authorities. Our services are limited to providing expert advice and assistance in preparing and submitting applications.

7. Confidentiality

We maintain strict confidentiality regarding all client information and will not disclose your personal information except as required by law or with your explicit consent. This confidentiality obligation continues even after our service relationship ends.

8. Limitation of Liability

To the maximum extent permitted by law, Glimmerdusk Portal's liability is limited to the amount of fees paid for our services. We are not liable for:

• Delays or decisions by government authorities
• Changes in immigration laws or policies
• Consequential or indirect damages
• Lost opportunities or income
• Emotional distress or other intangible losses

9. Website Use

When using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit harmful code or malicious software
• Not engage in any activity that could harm our website or services
• Respect intellectual property rights

10. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by Glimmerdusk Portal or our licensors and is protected by copyright and other intellectual property laws. You may not use our content without explicit written permission.

11. Termination

Either party may terminate our service relationship with written notice. Upon termination:

• We will complete work already in progress
• You remain responsible for all fees incurred
• We will return your documents upon request
• Confidentiality obligations continue

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.

13. Governing Law

These Terms are governed by the laws of New Brunswick, Canada, and any disputes will be resolved in the courts of New Brunswick. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after changes constitute acceptance of the new Terms.

15. Complaints and Disputes

If you have concerns about our services, please contact us directly. If the matter cannot be resolved, you may file a complaint with the Immigration Consultants of Canada Regulatory Council (ICCRC).

16. Contact Information

For questions about these Terms of Service, please contact us:

17. Entire Agreement

These Terms, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and Glimmerdusk Portal regarding the use of our services and website.