Privacy Policy

1. Introduction

Glimmerdusk Portal ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Canadian immigration consulting services and visit our website at glimmerdusk-portal.com.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Full name and contact information (email, phone number, address)
• Date of birth and citizenship information
• Educational background and work experience
• Family information for sponsorship applications
• Financial information when required for immigration applications
• Language test results and professional certifications
• Immigration history and travel documents

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device type and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing immigration consulting services and legal representation
• Preparing and submitting immigration applications
• Communicating with you about your case and our services
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Sending you relevant updates about immigration policies and programs
• Processing payments and managing client accounts

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Immigration, Refugees and Citizenship Canada (IRCC) as required for your applications
• With provincial immigration offices when necessary
• With third-party service providers who assist in our operations (subject to confidentiality agreements)
• When required by law or court order
• With your explicit consent for other purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure backup and recovery procedures
• Employee training on data protection and confidentiality

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Client files are maintained for a minimum of 7 years after case completion
• Financial records are kept for 7 years as required by law
• Website analytics data is retained for 2 years
• Marketing communications data until you unsubscribe

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to certain processing of your personal information
• Portability: Request transfer of your data to another service provider
• Withdrawal of consent: Withdraw consent for optional data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Our Privacy Officer at [email protected]
• The Office of the Privacy Commissioner of Canada
• Your provincial privacy commissioner